General Data Protection Regulation (GDPR)
On 25th May 2018, the European Union’s General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents more freedom to say what happens to your data
Our Privacy Commitment
We at ‘F. Robson’ are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the GDPR 2018 Legislation and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
GDPR & Consent
Information About You:
When you (a customer and/or supplier register to purchase or sell products through www.frobson.co.uk we ask for information such as your name, e-mail address, postal address, and business requirements. ‘F. Robson’ then keeps a record of this information.
If you (a customer and/or partner) sign up for the email newsletter, we keep your name, email address and postcode on record to be used solely for this purpose alone.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at ‘further information’ below.
Use of Your Personal Data
All the information we collect via the website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalize our service. We are committed to using your personal information only for:
1. Providing a high level of service.
2. Technical administration of our website.
3. Providing you with information about the services we offer.
4. Letting you know about offers and news from ‘F. Robson’.
5. To verify the details of your payment method or credit card account.
6. Your purchases or sales communications
These are the circumstances in which we may share some of your data with others:
1. When we instruct other suppliers to fulfill orders on your behalf;
3. If there is a legal requirement to provide your personal details, we will do so.
For How Long We hold Your Information
Customer information that includes contact details including phone numbers, email addresses, and delivery instructions shall be kept for no longer than 3 years after we last delivered or quoted.
7 years after our last delivery or quotation, all account information (including names, addresses, and sales/purchase history) shall be deleted permanently from our system.
Data over the Internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit www.frobson.co.uk you’re agreeing and authorising us to process data in this way.
How We Protect Information
We take every precaution to protect your information. To this end, all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transitions such as payments, website, and emails.
We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.
Only employees, our suppliers and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information on a need to know basis.
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot 100% guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information that has not been caused by our negligence.
How to Unsubscribe
If you no longer wish to receive any further email messages, post or other communications from us, please email us at firstname.lastname@example.org and we will change your preferences immediately.